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Shipping and returns

Shipping

All orders are processed within 2 business days and shipped via Australia Post. We offer free standard shipping for orders over $95.

Choose between:

  • Standard shipping: $9.95
  • Express shipping: $15.95

Delivery can take between 3 - 7 business days within metro areas. Please allow additional time for regional locations. For more precise regional delivery times, please contact Australian Post.

International Delivery

Please contact us for international delivery pricing.

Local Delivery

We offer flexible local deliveries in Perth ( 20km radius from Maylands, calculated at check out ). Just select the local delivery option at check out.  Special delivery instructions can be provided on the Cart Page before check out. 

Local Pick Up

If you are located in Perth you can choose the local pick up option at check out. We are located in Maylands and will provide our address after your purchase.

Exchange & Returns

I've received a damaged product. What can I do?

If you received your order and it is damaged, contact us immediately. Please email us at pilgrims.hello@gmail.com with your order details and photos of the damaged candles.

We will be more than happy to replace the item for you and ensure your new order arrives safely. You will need to send the order back to us via post or courier. Once we have received the order we will send out a replacement right away.

Can I return/exchange my order if I'm not happy with it ?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please allow 2-5 days for processing and understand that we cannot refund postage and packaging unless goods are faulty. The customer is responsible for return shipping.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pilgrims.hello@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.